Service Manager at the Helsinki Central Library Oodi
Laura Norris is a Service Manager at the Helsinki Central Library Oodi, which is the new public library in Helsinki.
She has been in the library business for over 15 years. She started out as a librarian, and then worked for several years in library web services, marketing and events. Before her current position, she worked as the Chief Librarian of Kallio Library — the third-busiest public library in Helsinki. Her passion is in leadership, now developing the Teal way of working together with the Oodi staff. Developing the future library together with customers as well as putting the strategy into action with the 64 staff members in Oodi is an inspiring adventure.