The deaf and hearing-impaired also love going to museums! Thanks to inclusion, many museums have opened their doors to deaf visitors as well. But why, having come to a specially organized tour once, such visitors sometimes do not come back? Most often, it is because it was uncomfortable and incomprehensible for them. Ignorance of the main particularities of the perception of information by the deaf complicates the task of museum staff. At the workshop, we will talk about these particularities and analyze what knowledge about the deaf should be put into practice.